At the end of last month, Funcom introduced some highly-requested endgame changes that turned half of Dune: Awakening’s player vs. player Deep Desert zone into a player vs. environment area. However, earlier this week another patch was released that caused a number of areas in Deep Desert to switch back to PvP, resulting in a number of players losing out on bases, equipment, and vehicles. In response, Funcom has shared an apology letter, explaining the steps it plans to take to make it up to players.
Talking about how this mistake took place, Funcom explained that this was an “oversight in our development process and internal communications” and was “intended to only occur with the next Coriolis cycle and not impact the ongoing cycle. We’re incredibly sorry that this happened and we want to acknowledge that this should have been handled better. We’ve changed our internal processes as a result of this and will be better in the future.”
Funcom noted that it will be working to “reimburse vehicles and items (to the best of our ability) to players who were impacted by this,” and that those affected can find reimbursed items in the in-game “Claim Rewards” tab by the end of the week.
